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How a Norwegian Coastal Ferry Service Went Global

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By Mia Bennett 2019-03-01 17:35:34

Six Januaries ago, I took a Hurtigruten ferry for an extremely reasonable price of about £60. Hurtigruten is the name of the legendary coastal service established in 1893 – before the Norwegians learned to lay roads and rails across their countryside and drill tunnels through their mountains – to deliver mail and supplies to the many isolated towns that dot the rugged coastline. Unlike in many other parts of the Arctic, year-round sailing around Norway’s coastline is possible thanks to the relatively warm waters kept from freezing by the Gulf Stream. My ship left the Arctic city of Tromsø in the dead of night bound for the spectacular Lofoten Islands, the first place I ever saw the northern lights dance above the sky and cascade into the indigo ocean.

After boarding, I curled up in a public seating area with a couple of blankets given to me by the crew and stared out a circular wooden porthole as snow fell outside. When I woke up in the morning – hours before the sun would rise, this being northern Norway in January – I realized that there weren’t all that many people on board the drafty ship. I encountered a handful of German tourists all wearing the same cap that said “Hunting the Light,” sold in the dinky shop on board that also offered pastries dried out by the thin Arctic air, reheated hot dogs, and a few overpriced postcards.

Looking out the wood-framed windows on a Hurtigruten ferry in January 2013. (Mia Bennett)

This year, when I took the Hurtigruten from Kirkenes to Tromsø, sailing around the very top of Norway, I wasn’t allowed to sleep in the main area because my journey was more than 24 hours. In any case, the ferry didn’t really seem to be catering to budget travelers going local distances anymore, and the ship was fairly packed. Point-to-point journeys can’t even be booked on any of Hurtigruten’s foreign-language websites. I had to navigate through the Norwegian one to book a short trip rather than a package tour. I suppose the company assumes that every overseas tourist wants to make the entire slow and scenic journey from Bergen up to Kirkenes and maybe even back down, a 12-day trip that starts at £1124 ($1,467). While one knowledgeable English passenger who has worked in the maritime industry for 45 years described to me that Hurtigruten has become “an upmarket ferry,” it seemed more like an Arctic cruise-lite with all of the food, none of the bad singing, and maybe a bit more seasickness than one would find in the Caribbean.

In 2019, most Hurtigruten ferries now feature outdoor hot tubs with jets, catering to oversea tourists traveling up and down the whole length of Norway rather than Norwegians traveling between coastal towns. (Mia Bennett)

In the past couple of years, Hurtigruten has seized on the world’s discovery of the northern lights and northern destinations. The fleet of eleven ships sailing off Norway has been completely transformed in order to attract what the late sociologist John Urry calls the “tourist gaze.” People now seek to consume not just things, but also places – especially those that are considered rare or remote, like the Arctic. As social media platforms like Instagram and budget airlines servicing the Nordic countries like Wow Air, Iceland Air, and Norwegian Air have made Arctic travel both visible and affordable, Hurtigruten has gone global. Additional vessels within the company’s expanded operations now sail far beyond the Norwegian and Barents Seas. This year, in cooperation with the tourism brand of Alibaba, China (and the world’s) largest e-commerce company, Hurtigruten will operate five trips tailored exclusively for Chinese tourists in Antarctica.

Chinese tourists boarding M/S Richard With in Kirkenes, Norway. (Mia Bennett)

Screenshot of Hurtigruten’s Chinese-language website. (Hurtigruten)

In search of the Asian tourist

Since 2000, the amount of Chinese tourists traveling overseas has exploded by 1,380%. I spoke to some of the crew members about the general rise in Asian tourists on their ferries, and they were all enthusiastic about the new arrivals. They remarked that the groups of people coming from Japan, China, Hong Kong, Singapore, and India added diversity to the mix of passengers, which historically has consisted of older British, German, and American tourists (aside from the Norwegian teenagers in sweat pants traveling to sports games in towns up and down the coast).

They also occasionally added what might be called the opposite of local flavor. One rather gregarious Hurtigruten crew member described a group of Chinese tourists who had brought their own rice cooker and attempted to cook the ubiquitous Asian staple in their cabin. “And that’s completely not allowed,” he commented. “The smell filled the entire floor.”

Then, another employee overseeing the restaurant described how when large groups of Indian tourists arrive, the kitchen tries to cook dishes from the Subcontinent for them, but they’re not always satisfied. “They carry their own spices with them, so it’s okay,” he laughed.

Apart from one small group of Chinese tourists, who all wore matching red parkas, the vessel I was on actually didn’t have that many Asian tourists – possibly because the Chinese New Year holiday, a peak travel period for Chinese tourists, had taken place a couple weeks prior. Instead, there was a large group of passengers from around Liverpool, England, who had flown to Bergen on a specially chartered flight. For nearly all the tourists with whom I spoke, their goal was to see the northern lights. Unfortunately for them, the skies had been cloudy for the entire journey up from Bergen, I heard. But even if teal-green iridescent streaks weren’t shimmering across the sky, as long as the seas were steady, these tourists could relax in comfort.

Exchanging practicality for luxury

Last autumn, our vessel, the Richard With, named after Hurtigruten’s founder, underwent a complete refurbishment. (You can check out a quick video tour of the ship here.) Some cabins have been combined into larger rooms that I was told looked “straight out of an IKEA catalog,” complete with floor-to-ceiling windows and plush textiles. At the stern of the ship, two hot tubs have been installed. In winter, though, as I experienced, you still have to walk across the snow to reach the jacuzzi, and after a soak, the hot water that drips off your body as you step out into the Arctic air quickly freezes into ice on the slippery staircase. Despite these added luxuries, Hurtigruten is still not exactly a Carnival cruise. During my two days on the ship, hardly anyone appeared to be using the hot tub, preferring to sit indoors and knit or read books or do Sudoku puzzles. The general preference for quiet time indoors than raucous times outdoors may have been because the average age of the passengers appeared to be over 60 rather than under 30.

Freshly fallen snow on the deck of MS Richard With (Mia Bennett)

Indoors, there were two new lecture halls and a souvenir shop selling designer wool sweaters and glossy coffee table books. In place of the under-stocked cafe I recalled from the Hurtigruten six years ago, there were two full-service restaurants on the third floor, including one that served fresh king crab. On the sixth floor, there was a full-service bar and a bakery and cafe called “Multe” (“cloudberry” in Norwegian). Here, delectable slices of cake and cones of gelato, with flavors like “brunost” (Norwegian caramelized goat’s cheese) and tørrfisk (dried cod) could be yours for 49 NOK (by Norwegian standards, a relatively reasonable ~$5). At breakfast, the all-you-can-eat buffet offered up three types of smoked salmon, never-ending heaps of caviar, and even gluten-free bread. I was actually relieved that there was only coffee and tea and no espresso machine – at least the catering services showed some restraint (or perhaps they were just trying to direct people to pay for their espresso upstairs).

A king crab straight from the tank being prepared by the chef in the ship’s upscale dining restaurant. (Mia Bennett)

One more-than-cosmetic change to Hurtigruten was that the crew were’t just taking care of the mail and supplies. While regular activities like snow shoveling did go on, the crew were now also organizing daily lectures for guests on topics like Arctic exploration and the Norwegian oil industry held while the ship was at sea, while running onshore expeditions during the ship’s regularly scheduled docking times. These activities included everything from nighttime snowmobile jaunts to to quick dips in the Arctic Ocean for the more intrepid passengers.

The opinions expressed herein are the author's and not necessarily those of The Maritime Executive.