Holland America Line Revamps Onboard Retail Experience
Holland America Line is introducing a new retail experience on board its ships with the introduction of new products and services, including an expanded logo collection, locally cultivated items, a new Fujifilm photo space and new supplier partnerships.
The retail rollout began with Veendam and will expand to Maasdam, Nieuw Amsterdam, Oosterdam, Prinsendam, Rotterdam, Westerdam and Zaandam over the coming months. To launch and oversee the new program, Patrick Kells joined Holland America Group as director of retail.
"Over the past several years we have significantly elevated our entertainment, enrichment and culinary programs to enhance the way our guests experience the global destinations we visit," said Orlando Ashford, Holland America Line's president. "This new retail strategy continues the path of introducing innovative, new shipboard opportunities to exceed the expectations of travelers today and in the future. With more premium products and selections that reflect the destinations they are visiting, plus an interactive and engaging new photo area, our guests will enjoy more meaningful keepsakes from their cruise."
Holland America Line is partnering with Fujifilm for a new, interactive, creative photo space on board that will enable guests to immediately print their photos from their mobile phones or memory cards using instant photo machines. Guests will also be able to share cruise memories by creating keepsake souvenirs featuring images from their cruise on product offerings such as photo books, mugs, shirts, keychains, magnets, mousepads and more. Keepsake mementos will be produced offsite and shipped to guests upon returning home from their cruise.
The new shops will also feature co-branded merchandise from some of Holland America Line's partners including Lincoln Center Stage, B.B. King's Blues Club, BBC Earth and America's Test Kitchen.
To bring the destinations on board in an authentic way, the new retail program will showcase unique products from local artisans and designers that capture the cultures visited around the world.
For the new retail experience, Holland America Line tapped into the expertise of California-based Sofia Fiori, a luxury brand recognized worldwide for its designs, to operate the premium line's new fine jewelry and watch area. Sophia Fiori is internationally recognized as a jewelry stylist to the stars, with frequent appearances on the Hollywood red carpet including the Oscars, Emmys and Golden Globes. Sophia Fiori is also a diamond wholesaler and designer, controlling every facet of production including direct sourcing of premium diamonds and gemstones, jewelry design, manufacturing and distribution, allowing Holland America Line guests to customize their jewelry on board.
Based in the cruise line's Seattle headquarters, Kells will lead the retail strategy for Holland America Line and oversee the onboard retail experience. He will report to Kelli Coleman, vice president, onboard revenue, photo and retail.
Prior to joining Holland America Line, Kells was with The Coca-Cola Company for 13 years, most recently as global director of retail merchandising. In that role, he was responsible for business strategy development, brand management, product development, store design and construction, visual merchandising and location planning. Previously he was with The Walt Disney Company. Kells holds an MBA and a bachelor's degree in business management.