CMA CGM Launches eSolutions Digital Platform

Published Apr 25, 2019 6:14 PM by The Maritime Executive

The CMA CGM Group has launched CMA CGM eSolutions, a digital system which enables its customers to manage the transport of their goods entirely via a digital interface. 

A large majority of the CMA CGM Group’s bookings are already made via its eCommerce solutions, among which half are made through the Group’s web platform. Now CMA CGM has launched a set of digital solutions such as schedule research, quotation request, booking, shipping instructions, documentation, shipping dashboard and tracking. The new features are currently available at regional or global level and will be gradually rolled out on the different platforms of the Group's brands:

• ePricing: customer’s real time access to his/her rates and instant spot quotation
• eBooking: booking recast (five steps to one step) for a simplified, more intuitive and auto-complete booking
• eBill of Lading: fully digital Bill of Ladings
• eTracking: visualization of customer’s cargo position at sea on a map with updated time of arrival
• ePayment: freight invoice online payment
• eCharges: live cost estimation including a D&D simulator

More features will be launched in the coming months including:

• An offering of value-added services such as insurance products
• New features on mobile application
• Enhancements and constant updating of existing features

CMA CGM is offering priority boarding to customers using its digital platform. First offered by CMA CGM from India to Europe, priority boarding will be gradually offered to other countries and carriers within the CMA CGM Group.

Rodolphe Saadé, Chairman and Chief Executive Officer of the CMA CGM Group, has defined digitization as a key strategic priority for the Group’s development. 

Earlier this month, the CMA CGM Group combined its Containerships and MacAndrews brands under the Containerships brand. Together, Containerships and MacAndrews operate a fleet of 32 vessels and 700 trucks, calling 64 ports through 26 maritime services and eight inland services.

The CMA CGM Group's 509 vessels serve more than 420 ports on five continents around the world and carried nearly 21 million TEUs.