Danelec Marine Upgrades Service Network
(Marine NewsWire) Danelec Marine, a leading supplier of Voyage Data Recorders (VDRs) and Electronic Chart Display and Information Systems (ECDIS), today announced it is creating up to 20 Certified Service Centers in key locations as part of a global strategy to upgrade its existing distributor network. Augmenting the company’s extensive service coverage in more than 50 countries, the Certified Service Centers will maintain a substantial inventory of replacement units and spares to ensure availability at short notice to ships anywhere in the world.
SRH Marine Electronics, based in Piraeus, is among the first Danelec Marine distributors to become a Certified Service Center.
“This is an important step for us at SRH,” said Kostas Seretis, general manager of the marine division at SRH Marine Electronics. “It will enable us to provide prompt service support to our many Greek customers who have Danelec VDRs on their ships, as well as future ECDIS installations.
“This is a major element in our structured program of continuous improvement in our worldwide service support network,” said Hans Ottosen, chief executive officer of Danelec Marine. “We also are setting up new distribution partners in countries where we believe our service capability is not up to our standards.”
“We understand the critical importance of fast, efficient and standardized service for our products, which are installed on ships sailing global routes,” said Ottosen. “In many cases, Port State Control authorities may not allow a ship to depart until the VDR or ECDIS is repaired and tested to be functioning properly. That’s why we ensure that qualified service technicians and spares are available worldwide and that our products are designed for fast and easy serviceability.”
Ottosen explained that the company’s new-generation VDR products incorporate Danelec Marine’s revolutionary SoftWare Advanced Protection (SWAP) technology, which saves time and money in shipboard service by removing repairs from ship to shore. All of the VDR’s software programs and configuration files are on a hot-swappable memory card. If the VDR fails, the service technicians simply remove the memory card from the malfunctioning VDR and insert it into a replacement unit. Within minutes, the ship’s VDR is fully operational. The old unit is then taken to shore for repair in one of Danelec’s certified workshops, allowing the ship to sail on schedule.
Danelec Marine has established the industry’s most rigorous standards for distributors and service partners to ensure standardized policies and procedures. All service technicians must undergo an extensive training curriculum to become certified to perform installations and annual performance tests (APTs) on the Danelec products. Danelec monitors and certifies every installation and APT to make sure they conform to quality standards. Any below-standard report requires that the service technicians undergo remediation training.
“We’re committed to maintaining a service capability second-to-none in the marine electronics industry,” said Ottosen. “That’s the Danelec difference.”
The products and services herein described in this press release are not endorsed by The Maritime Executive.