Sales Manager Cruise Position Summary
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Sales Manager, Cruise Duties and Responsibilities:
- Develops a solid, lasting, and trusting relationship between major key client(s) and company
- Addresses and resolves key client issues, opportunities, and concerns
- Develops a complete understanding of key account needs
- Manages communications between key client(s) and internal teams
- Manages global activity and projects as applicable
- Negotiates terms and conditions, and obligations, with assigned client(s)
- Works with engineering, design, sales teams, logistics, managers, and other team members to ensure the right choice of materials and services are being offered and all client needs met
- Prepares and facilitates monthly meetings with client and applicable company participants. Organize and effectively communicate action plans as required
- Meets all client needs and deliverables according to agreed upon timelines, including quote, on time delivery aftersales followup and payments
- Present to collegues and managers relevant updates based on key KPIs
- Identifies and delivers significant commercial opportunities with client(s)
- Verifies all sales planning activities captured in CRM
- Organizes market intelligence dashboards as applicable
- Provides feedback to local and global teams regarding client perception of service offering
Sales Manager, Cruise Requirements and Qualifications:
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player, self-motivated and self-directed
- Excellent interpersonal relationship skills
- Deep knowledge of the Cruise line industry
- In-depth understanding of key clients and their position in the industry
- Able to analyze data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Proven experience with CRM software and the Microsoft Office Suite, with emphasis on Excel, PowerPoint
- Strong negotiation skills
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
Desired Skills:
- Bachelor's degree in engineering, marketing, business administration, mathematics, or equivalent relevent experience
- 7 years Marine, Cruise line or mechanical engineering experience preferred
- Proven experience in business development, account management, and/or technical sales
- Technical expertise: Understanding of available products and applications and their benefits to Vertical
General Characteristics and Qualities:
- Approaches challenges optimistically and with courage
- Entrepreneurial mindset to make decisions under uncertainty
- Agile, respectful and cross cultural awareness, leaves others with a positive impression
- Results and performance orientated (striving for achievement)
- Highly effective customer service skills (proactive)
- Strong strategic and analytical thinking: Takes initiative
Special Leadership Qualities:
- Ability to build up trust and teams (good networker)
- Positive attitude with the ability to motivate and spark enthusiasm
- Strong inter-cultural skills to manage dispersed team and ability to address and resolve conflicts
Location and Travel Requirements:
Location: Fort Lauderdale / Miami
Travel: 10% Internationally, 20% Domestically