Sales Manager Cruise Position Summary


Published Mar 6, 2023 1:42 PM by The Maritime Executive

Sales Manager, Cruise Duties and Responsibilities:

  • Develops a solid, lasting, and trusting relationship between major key client(s) and  company
  • Addresses and resolves key client issues, opportunities, and concerns
  • Develops a complete understanding of key account needs
  • Manages communications between key client(s) and internal teams
  • Manages global activity and projects as applicable
  • Negotiates terms and conditions, and obligations, with assigned client(s)
  • Works with engineering, design, sales teams, logistics, managers, and other team members to ensure the right choice of materials and services are being offered and all client needs met
  • Prepares and facilitates monthly meetings with client and applicable company participants. Organize and effectively communicate action plans as required
  • Meets all client needs and deliverables according to agreed upon timelines, including quote, on time delivery aftersales followup and payments
  • Present to collegues and managers relevant updates based on key KPIs
  • Identifies and delivers significant commercial opportunities with client(s)
  • Verifies all sales planning activities captured in CRM
  • Organizes market intelligence dashboards as applicable
  • Provides feedback to local and global teams regarding client perception of service offering

Sales Manager, Cruise Requirements and Qualifications:

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player, self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • Deep knowledge of the Cruise line industry
  • In-depth understanding of key clients and their position in the industry
  • Able to analyze data and sales statistics and translate results into better solutions
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Proven experience with CRM software and the Microsoft Office Suite, with emphasis on Excel, PowerPoint
  • Strong negotiation skills
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions and meeting sales goals

Desired Skills:

  • Bachelor's degree in engineering, marketing, business administration, mathematics, or equivalent relevent experience
  • 7 years Marine, Cruise line or mechanical engineering experience preferred
  • Proven experience in business development, account management, and/or technical sales
  • Technical expertise: Understanding of available products and applications and their benefits to Vertical


General Characteristics and Qualities:

  • Approaches challenges optimistically and with courage
  • Entrepreneurial mindset to make decisions under uncertainty
  • Agile, respectful and cross cultural awareness, leaves others with a positive impression
  • Results and performance orientated (striving for achievement)
  • Highly effective customer service skills (proactive)
  • Strong strategic and analytical thinking: Takes initiative


Special Leadership Qualities:

  • Ability to build up trust and teams (good networker)
  • Positive attitude with the ability to motivate and spark enthusiasm
  • Strong inter-cultural skills to manage dispersed team and ability to address and resolve conflicts

Location and Travel Requirements:

Location: Fort Lauderdale / Miami
Travel: 10% Internationally, 20% Domestically