Sales Manager Cruise Position Summary

Published Mar 6, 2023 1:42 PM by The Maritime Executive

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Sales Manager, Cruise Duties and Responsibilities:

Develops a solid, lasting, and trusting relationship between major key client(s) and company
Addresses and resolves key client issues, opportunities, and concerns
Develops a complete understanding of key account needs
Manages communications between key client(s) and internal teams
Manages global activity and projects as applicable
Negotiates terms and conditions, and obligations, with assigned client(s)
Works with engineering, design, sales teams, logistics, managers, and other team members to ensure the right choice of materials and services are being offered and all client needs met
Prepares and facilitates monthly meetings with client and applicable company participants. Organize and effectively communicate action plans as required
Meets all client needs and deliverables according to agreed upon timelines, including quote, on time delivery aftersales followup and payments
Present to collegues and managers relevant updates based on key KPIs
Identifies and delivers significant commercial opportunities with client(s)
Verifies all sales planning activities captured in CRM
Organizes market intelligence dashboards as applicable
Provides feedback to local and global teams regarding client perception of service offering

Sales Manager, Cruise Requirements and Qualifications:

Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player, self-motivated and self-directed
Excellent interpersonal relationship skills
Deep knowledge of the Cruise line industry
In-depth understanding of key clients and their position in the industry
Able to analyze data and sales statistics and translate results into better solutions
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Proven experience with CRM software and the Microsoft Office Suite, with emphasis on Excel, PowerPoint
Strong negotiation skills
Ability to multitask and manage more than one client account
Proven results of delivering client solutions and meeting sales goals

Desired Skills:

Bachelor's degree in engineering, marketing, business administration, mathematics, or equivalent relevent experience
7 years Marine, Cruise line or mechanical engineering experience preferred
Proven experience in business development, account management, and/or technical sales
Technical expertise: Understanding of available products and applications and their benefits to Vertical

General Characteristics and Qualities:

Approaches challenges optimistically and with courage
Entrepreneurial mindset to make decisions under uncertainty
Agile, respectful and cross cultural awareness, leaves others with a positive impression
Results and performance orientated (striving for achievement)
Highly effective customer service skills (proactive)
Strong strategic and analytical thinking: Takes initiative

Special Leadership Qualities:

Ability to build up trust and teams (good networker)
Positive attitude with the ability to motivate and spark enthusiasm
Strong inter-cultural skills to manage dispersed team and ability to address and resolve conflicts

Location and Travel Requirements:

Location: Fort Lauderdale / Miami
Travel: 10% Internationally, 20% Domestically