TranSolutions Releases Cargo Claim Management System

TranSolutions Inc has released the industry’s first software system dedicated to helping carriers manage their cargo claims.

The company first made waves in the logistics industry with MyEZClaim, a software system designed to help shippers and 3PLs manage their freight claims and analyze trends to prevent future damage.

Now TranSolutions has developed a similar software system for carriers to manage claims being filed against them. Up until this point, there has been no standalone software on the market designed to help carriers manage their claims. CarrierClaim can be integrated with the company’s TMS, accounting software, or other internal systems, so there’s no need to uproot current systems in order to use the software.

“This is something that carriers have been asking us to develop for a long time,” says Joe Celestina, Director of Business Development for TranSolutions Inc. “We’ve talked to dozens of carriers over the years. Carriers doing a couple billion dollars in sales are still managing their claims in an Excel spreadsheet, because that’s been the only option.”

There are numerous problems with spreadsheets that can be overcome by a claims management system like CarrierClaim. With CarrierClaim, supporting documentation, photos, and follow up notes can be stored with the claim record, in one location, rather than being dispersed across multiple paper or digital folders. It’s even possible for claims managers to email from within the system. This allows email records to be stored within the claim file, eliminating wasted time spent searching through email records. CarrierClaim is a cloud-based database, which enables access from anywhere. It also allows multiple users to work on the file simultaneously, which is impossible with a spreadsheet.

As a result of TranSolutions’ experience with the shipper side software, MyEZClaim, CarrierClaim comes with a specially designed, easy to use, and innovative capability: claim importing. When a carrier receives a claim from a client who uses MyEZClaim, they’ll be able to import the claim directly into their CarrierClaim system, with no need for data entry. And there’s lots of opportunity to use the feature – according to data from the major carrier Roadrunner Transportation Systems, 30% of their claims come from clients using MyEZClaim.

While carriers and claimants are typically on opposing sides when it comes to claims, both sides benefit from efforts in claim prevention. Both CarrierClaim and MyEZClaim come equipped with robust reporting and analytics tools to enable claims managers to uncover the root causes of loss and damage, such as insufficient packaging or improper handling methods by a particular driver or warehouse location. CarrierClaim includes over 80 automatically generated reports. Custom reports can be generated with 150 metrics, such as region, claimant, or claim reasons.

CarrierClaim also includes many other features specifically designed for carriers.  Accident details can be entered and stored as an incident report, and then converted to a claim at a later date. Claim managers can record salvage details, including the amount received for the salvage and the contact details of the buyer. There is also the option to categorize claims as Awaiting Mitigation or Waiting for Salvage. There is even a feature that will automatically notify designated user groups in the case of specific claim reasons. For example, alerting environmental professionals in the case of a hazardous spill.